There is a best way (maybe a "better" way) to give feedback to others
(employees, significant others, children -- whatever...) The top ten traits of effective feedback are: 1. Timely It is timely - don't separate the feedback too far from the event, otherwise it loses its impact. 2. Consistent It is consistent - give feedback, both positive and negative, at regular rather than sporadic intervals. 3. Specific It is specific - don't point out all the person's deficiencies when you are providing feedback about a specific situation. 4. Descriptive and fact based It is descriptive, not evaluative. Describe your observations and LEAVE OUT your interpretations and judgments. Say: "I notice that you have missed the last three meetings - what's that all about?" and avoid saying "You don't seem to care about the project because...". 5. Enable esteem It avoids emotional "digs" - when you are angry, it is tempting to use biting sarcasm or nasty comments. Don't! 6. Directed to change behavior, not personality It is directed at the behaviors or results, not at the person. 7. Empathy It shows empathy - try to put yourself in the other person's shoes and understand their feelings (ask powerful questions such as "I imagine hearing this might be tough for you. How's this making you feel?") 8. Name the topic It is candid without being brutal. You can be very candid if you stick to sharing observations, directing your feedback at the behaviors you have noted, and demonstrating empathy. 9. Situation-based It is appropriate - make the feedback appropriate to the situation and avoid exaggeration or generalization. 10. Be clear on what you want It is meaningful - make your feedback useful to the person receiving it. Clarify your expectations and make your requests very clear, to avoid any misunderstandings. Don't make the other person read your mind! Copyright ©1998-2010 by Simon Skill Systems. All rights reserved.
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